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Przekaż informację zwrotnąAlthough the service was very nice and welcoming, the burgers were not really convincing. I felt like the beef patties were deep frozen convenience patties, at least they were cooked all the way through and a bit chewy. The so called pulled pork burger was not made of pulled pork but rather of chopped prok meat like gyros.
It all started so well, ordered some Belgian beers, ordered our food and shortly after we were given some nice little complimentary gin soda shots, followed by small pieces of bread with foam toppings.... Burgers arrived shortly, my wife had “puller pork” and I had one of the chicken burgers. I started on the outside of my burger and it tasted good, chicken well cooked (fried). Came across some fat on the chicken (well I thought it was fat) and kept chewing. After a while the burger (as they predictably do) started to fall apart and I looked at some of the chicken that had fallen out....it was RAW!! I was honestly aghast!! What had I just eaten!! How sick was I going to be, on holiday??!!! The waiter came over, I showed him, and I asked him to take both of the remaining meals away....neither my wife nor I had an appetite any longer....would you?? The waiter apologised profusely and offered to replace them, erm no thanks, offered us an alternative meal, erm no thanks, a dessert perhaps, erm no thanks. Couldn’t think about eating anything.....!!! We got up to leave and he asked us to pay for the two beers we’d had....erm no thanks I said. He then consulted a gentlemen who’d been sitting on a table behind us....and then said there’d be no charge. I guess that was the manager owner then. Nice of him to care so much! So this has to be a ONE star review, which I am sure will disgust the owner (based on previous reviews) as he has his own expectations as to what deserves a ONE star. Well, in my books, serving a customer raw chicken warrants a NO star review, but I can’t give that. It’s now been 72 hours, and I’m fine but I have been worrying for the last 3 days; I have definitely dodged a bullet on this occasion!
Two stars because the service was excellent and friendly. However, the quality of meat was one star low. It tasted like a school cafeteria lunch burger with a sad unripe tomato on top. The cheese in the burger was like canned cheese whiz. Absolutely mediocre. Burgers come with 6 stale nachos next to them with store bought crappy guacamole enough for one of them. The sweet potato fries were good.
During Corona season I went here with friends. The staff was kind and able to communicate with foreign languages as well. Fast service via QR-menu. Delightful burgers, delightful satisfation. It had me wanting for more the next day. I recommend the Black Nachos for the table to share, great spice and the satisfaction of seeing everyone make difficult faces is even greater.
We had a burger and beer which was great. Authentic American and Canarian at the same time due to the styling and placement of the restaurant. A nice central place in Santa Cruz to enjoy dinner.