Café Zupas Support Center - Sandy

Their service has gone down hill so fast! We placed a to go order, showed up 10 minutes after the time we were told to pick it up only to wait for over 45 minutes and ending up cancelling the order.The workers have no sense of customer service. When asked the cashier about the status of our order, his response was you 'll have to call the number on you receipt as he shrug his shoulders. I then proceeded to ask for a manager and he said I would have to go back in line to speak to him.The manager was very overwhelmed, he couldn 't even speak and had no clue on how to lead a restaurant crew. He was hiding in the line instead of addressing the rest of the patrons that had been waiting as long or longer) than me. So sad to see that Zupas won 't invest in better training for their managers and crew.Mistakes happen and unforeseen things happen all the time, but it is how we address them that makes a difference and unfortunately that was not the case in our experience!P.S. I am still waiting to be refunded for our order. $85.00)

I had a rough experience with the new App and locations. However, Megan at the support center was AMAZING. Best customer service and the nicest person.

On April 12, 2023 I downloaded the app to order my lunch. I ordered it at 930 in the morning to be ready at noon. I got there 10 minutes early and there was three people in front of me at pickup window. The lady at the register talked with the first two people and proceeded to ignore me. Finally at 1204 I went to another employee and asked if they were working on my order. She asked for my name and I told her. At 1211 I asked the same lady and she again asked for my name. Another customer said that they are swamped. I replied to the customer that my order was 11 mins late. People in line about 15 went through the line. It would have been faster to come into the store and order. The employee heard my complaint and went to the manager. The manager came and said that talking down to his employees will not be tolerated and he will blacklist the next guest who does it. I was not talking down to any employees, but I said yes sir and kept my mouth shut. I apologized to the other guests as his threat was applied to all. I finally got my food twenty mins late and thirty mins after I arrived. They didn’t even give me silverware in my to go lunch. My wife and I have coming here for years, but now we will not come again and I will be telling others about this experience. Thank you for making my 45th birthday a memorable one.

I have loved the freshness and quality of the food at Zupas. The customer service is excellent.

We just ordered 3 kids meals and each one of them had soup. The each of the soups were half-full. We’ve ordered this same order the last two years and have never had this happen. When I called to complain, the said that it was policy for it to be filled that. If that’s true and we’ve gotten lucky these last few years, that’s completely unacceptable. I received four tablespoons of soup in each cup and it was ice cold.