Starbucks - San Marcos

So im local and come to this location when im close and today i came in there were 4 workers as i came in i was not greeted what so ever not one person said greeted me n got no someone with be right with you! i waited about 5 minutes during this time i noticed one guy looked at me standing there waiting to be helped 3 times not once dis he say anything at the same time as the drinks were being made and placed at the togo spot amd for here spot not one person was calling out names per each drink to let imdivoduals drinks were ready then finally the giy went and noticed there was a line behind me then went to the back crossing my path still said nothing to grab someone to help me then all of a sudden a minute later 4 employees came out!!!! Now the whole worker area is full of employees and finally got my order as a chef customer service is everything to me and my experience here was less than dissapointing i will give this spot another shot but i better b greeted the moment im seen to the moment i leave and i better hear customers names being called out for their drinks i had to guess my drink was ready ive been to alot of starbucks and this locations employees need to be reminded of customer service standards!!!

This has become my go to Starbucks location. My drink is always and I mean always made right. There?s been couple times where I do mobile and it hasn?t been ready but their customer service makes up for it. I?ve always dealt with friendly baristas, they?re all pleasant.

As someone who frequents this cafe regularly as a place to get some work done, I have observed it to be an extremely inconsistent cafe that caters far more to the drive through than the lobby. Some employees outshine others, but in general this location is one of the least welcoming, least friendly, and least clean in the area (ie clean your own table). I 've visited the lobby of this location several days a week each week this summer and have yet to be acknowledged by name, let alone as a repeat customer. Perhaps it 's because I order via the app and wait while my order is prepared, which I find far more convenient than listing my drink preferences at the counter only for them to come out wrong. But waiting for mobile orders is also an issue because you can literally be standing there waiting for your order and an employee will silently place it down behind the counter and walk away. Calling out names for orders here is extremely inconsistent. After discovering a few times that my order has been sitting on the counter for several minutes (kind of an issue if you want your drink hot or cold), I 've personally requested to multiple people that they please call my name when my order is ready. This request has yet to be fulfilled. I have also observed that customers are, more often than not, ignored upon entering or worse, ignored while waiting at the cash register for so long that people have to yell, Is anyone there? Some just leave. Maybe they just go through the drive through where they will get better service. This location has at several times closed the lobby on weekends in the early afternoon because someone called in sick . This happens with such frequency that it seems deliberate. Like I said in the beginning, there are some employees here that are friendly, welcoming, and helpful, but overall, the culture of this location for whatever reason, just isn 't up to the standards of other locations in North county. And yet I still come here to enjoy a bevera

Horrible experience with your drive through employee every time she?s at the window. Beyond rude. I won?t be embarrassing her by name on this review but will be taking this higher up.

I get my coffee at this location every morning, this particular Starbucks has amazing staff. Love the convenience of the drive thru.