Firehouse Subs Almaden Ranch

I have loved firehouse subs for many years, but the last time I ordered, I paid more than $17 for a sandwich and it had about half the meat that it usually does. And this was for a 6” sub! Nearly $20 for a 6” sub that mostly just tastes like bread just feels ridiculous. I really hope they go back to making their sandwiches the way they used to especially if they are going to continue to charge such a high prices.

The Hook-and-Ladder sub was great, generous helping of flavorful ham. I had it for the first time in another state and am glad to see that it is as good here as it was there.

Ordered a sub online. Went in at the time they said it would be ready. It wasn 't. But everyone does online orders now so it 's to be expected. I walked in and not one person greeted me or said hi be right with you . I had to make my presence and say I have a mobile order. Told them my name but it wasn 't ready yet. Waited a couple minutes and then it was ready. She said my name and when I grabbed the sandwich I said thank you but no reply back. They could have given a **** if I was there or not. The sandwich had good flavor but they bread is horrible. It gets soggy really quick. For a $15 regular sandwich and careless service, I 'll never come back here. Crust is a good sandwich spot but they close early.

I stopped eating here because of their terrible service. Food is ok but sub is better at Crust or Freshly Baked. Price points are $8-$15 which is also on the high side. I used to go bc of the benefits they give back to the Fire Fighters. I stopped eating here because They gave a free Birthday sub but they took it away because they said I didn't claim it within the 7 day period. I was sick and couldn't leave the house. They gave their customer service rep Shivani who also refused to respond after I asked to reissue the points. That rep ought to get a customer service class as get reprimanded for lack of communication. He doesn't deserve to be in that CS Team. Unbelievable--lack of customer support all for a measly sub! Now, I won't be coming to that shop anymore. Better food at Pickles or the Spot too.

$19 for a large Phili cheese steak sandwich made with steemed unseasoned meat. I'm not going back. They have better firehouse subs at the great mall.