Rock N Grill - Round Rock

I always have had a great experience with this business until recently. I placed an order over the phone, and Humika took the order. I specifically asked for Schezwan Chicken noodles and yet received fried rice. I called the restaurant, told them what happened, and they said someone would call me back in two minutes. After half an hour, I got a call, and it was the same person, Humeka. She started by saying that she listened to the recorded call and you confirmed the order for the fried rice. I then asked her if she heard me saying or ordering fried rice on the call anywhere, and she said no. When I specifically asked for the noodles, I asked her why she would confirm for fried rice? If you didn 't hear me, then you should have asked me to repeat my order which I did twice, by the way, but she still confirmed for fried rice), yet she still went ahead and confirmed the fried rice. She said, "Well, ma 'am, since you have already confirmed the order, there is NOTHING we can do. I told her that you could trash the fried rice or do whatever she pleased, but it was useless to me. She did not once apologize for HER mistake and tried to put the entire fault on me. When I questioned her, she started making up things like, my voice was too low, she couldn 't hear me Which I could also say when she confirmed the order), etc., etc. I was not even asking for a refund. All I asked was to rectify the order so I could come to pick up the correct order and return the wrong food they gave me. Horrible customer service! They do not admit their mistake or show a single percent of courtesy. They are forgetting who is the reason behind them getting paid, CLIENT! Do not call to place an order if you care about your self-respect because the agents are rude and arrogant!

The food at Rock N Grille is good for Indian cuisine, and the staff are most helpful. I would recommend this restaurant to anyone looking for good Indian food in a casual setting. I’ve been to Indian restaurants in the UK, New York City, and in Houston, TX. Rock N Grill is as good as any Indian restaurant that I’ve visited in general, providing excellent quality Indian food and friendly service at a good price.

Excellent authentic South Indian food and service.