Dunkin' - Rockledge

Be a customer since his opening. Not very attentive to customers. Demanded ham and cheese roll ups with extra big hot black coffee. Reception Roll Ups, big coffee. Picked up the extra big coffee and she took it back and gave me the right size cup. I come to the street and find it added cream and sugar to coffee. It didn't happen for the first time. For the sixth time, enough is enough. Store #352043, date 2/24/2021 at about 06:16. Register #5. Transaction Sequence Number-1882940.

Again, I do not consider chains unless the experience is far above. And every day here it is. This is the only DD to get it right. Napkins, knives and ketchup in the bag. Coffee at the point. Food and HASHBROWNS cooked properly. Staff (Katherine and Elyse) are excellent. All the problems I had, the manager Deven solved very quickly. Also, service very fast in and out.

Dunkin Donuts is fine, the problem is that I order via the mobile app that people in the store have to go through so much with the drive and people go to the counter that they do not pay attention to mobile app orders. The mobile app does not have the same products available in the store. Unfortunately for the people who work there, they are left to deal with confusion and intensified customers. Make yourself a favor and don't waste your time with the mobile app, just go to the store or go through the drive thru and order the old fashion way.

This place is kind of hit or miss. I was here on really great days, but not so great. Last week I had to wait 20 minutes for a latte..

Very busy but staff well trained. Order was completed very fast. Friendly staff. Greeted me when I came in.