Big City Deli Pizzeria - Rochester

We ordered pick up using the Slice app. The order was for 2 medium pizzas, 2 slices of pie, and the Long Beach sandwich. Came out to $70 including tax and a generous tip. That's what we ordered. Here's what we actually picked up which is so disturbingly dumb it's almost hilarious. If it didn't cost me $70. The Long Beach deli sandwich (which is supposed to come with roasted chicken, bacon, spring mix, pepper jack, Chipotle mayo, tomato) was simply a cibatta roll with pepper jack melted on it. Seriously. Bread and cheese. Nothing else. The app required that you input what kind of cheese and what kind of bread and charged 55 cents for every additional item. It charged 55 cents for my cheese selection (which is what its supposed to come with) and that's all I ended up getting: bread and cheese. For $15.39. The 2 medium pizzas were just pizza dough and red sauce and one had pepperoni. No cheese. Again, all the things that are supposed to just come with it were not included and only the add ons were included. I'm surprised we didn't just get 2 pizza boxes with just sauce poured in it and some pepperoni thrown in they actually remembered to bake some pizza dough to go with it.

So, I’m posting this for my mother who stopped in to get a sandwich. It was a Friday night so a lot of people that came in were coming from the bars next door and were acting silly…. My mother wasn’t in a bad mood at all and she said her and the other costumers were having fun and joking. So why was it the only person that had an issue with my mother was a worker. Male and short she said. The lady he was training was very sweet, even took the time to answer my mom. Especially when the man ignored my mom. Even ,made sure to walk away when my mom asked questions. He was answering other customers questions with a smile and even gave my moms friend free pizza. Even though he didn’t want to give my mom the same treatment.(when she wanted pizza as well) What troubles me the most is that her friends (who are white) were also very confused and very uncomfortable by the treatment shown to my mom. I’m not going to throw the R word around but the treatment was so unacceptable and completely unfair. I’m very upset that this happened to my family on a day of celebration. Again the worker being trained was amazing, my mom and I very much appreciate her!! But there needs to be action for the shorter Caucasian gentleman cause he ruined and made the vibe very uncomfortable

I can’t get in touch with store to speak to manager to file complaints on service phone is not being answered not impressed

Thank you for sharing a slice of pizza with me! It was delicious, and I definitely recommend trying it. The staff was wonderful, and I really appreciated the friendliness they showed. Thanks again, and I’ll be back! (From a DoorDash/UberEATS driver)

I recently visited East Pizza and Deli for the first time, and I can definitely understand why my order took so long to be delivered. The pizza was amazing, and the Cajun wings were outstanding—no one else makes them quite like East End! However, I had an issue with the service. There were three staff members present, but only two were actually attending to the customers. The woman at the front counter was too busy chatting with a friend and completely ignored the customers, offering no assistance whatsoever. In fact, if it weren’t for the second woman at the prep station who handed me my food, the front counter would have never even noticed that I hadn’t paid yet. Thankfully, the woman who made my pizza and the other staff member were fantastic! I just wish I could remember their names, as they truly provided excellent service.