Starbucks - Richmond

The young man in the Astroworld hoodie that was working tonite on window deserves a RAISE. He made my drink soooo perfect!! I?m so appreciative because he blended the matcha up in the blender so that it wouldn?t have no chunks never heard of that before! Normally Starbucks will hand out matcha beverages with balls of powder still left in them. A for effort and for great customer service!

I am a regular customer of Starbucks and I usually go there due to it being closer to home but I had a very bad experience with this branch as when it was 8:50pm I went to the driveway and I asked for caffe misto they refused to make it by saying our coffee stall is closed and suggested I try a different drink and when asked them politely to replace the drink the girl at the counter refused to replace it. this is the first time this has happened with me at any Starbucks branch. Then my sister asked for her drink and they refused it and suggested a different one. Overall zero concept of successful customer service.

I always order the Cinnamon Dolce and it?s a little different every time. The only person who gets it right is Derek! Overall it?s fine

I start my weekday mornings out with a stop by here, everyday. Derrick is the BEST. All I have to say at the speaker is ?good morning Derrick?, and he knows my name and order, and always replies with ?good morning Cass, how are you?. It?s such a pleasure having that little greeting with him each morning, it?s always a great start to my day. If you are stopping by, I hope you get the enjoyment of Derrick taking care of you.

Order taker/barista and cashier/barista had a pleasant, welcoming tone. Service was quick.