Chaloner's - Redcar and Cleveland

We visited this restaurant as part of our hotel package and it was fantastic. The food was delicious, the surroundings were lovely, and the staff were amazing. We had both breakfast and dinner and had no complaints about anything. Everything was cooked and seasoned perfectly, and there was a great selection of food for both meals.

The service at the restaurant was extremely poor. Despite pre-booking our afternoon tea in advance, we had to wait for 40 minutes. Other customers who arrived after us were served before us and received excellent service with regular check backs, which we did not experience. Our requests were ignored and our table was not checked on. After serving us our afternoon tea, the staff did not return to our table and we had to approach the reception to ask for more water. It is worth noting that we were the only people of color present at the time. I am deeply disappointed with the level of service we received and expected better from a establishment like Guisborough Hall. We left feeling singled out and this greatly impacted our overall experience.

The surroundings and the ambience of Gisborough Hall makes it a special place to eat. I must compliment the chef, as a Coeliac, the menu was wonderful; delicious and beautifully presented. The chef was able to adapt the menu to suite my dietary requirements and the dishes available made it difficult for me to choose. (this is not usually the case in most restaurants). The staff were friendly and attentive and the whole experience was made it very special for us; it was our 30th Anniversary. We are looking forward to visiting Challoner's Restaurant again in the very near future.

We stayed for 3 nights and had our evening meal in Chaloners on 2 nights breakfast is served in Chaloners each morning). Cannot praise enough, definitely up there with other fine dining restaurants we have visited. A special shout out to the chef who at our request, ordered venison in especially for us it wasn't on the menu) and it was absolutely amazing; would go as far as saying the best we've ever had. This alone will ensure this first visit, will definitely not be our last.

Steak cooked to perfection, very tasty and beautifully presented . Service very good. Varied choice on starter and desserts