Crowne Plaza Reading

The worst afternoon I've ever seen. consisting of 2 tiny strawberries cut in 4 halves, 1 tiny cake cut in 2 halves, 2 small scorpions, no chocolate eclairs only 2 tiny chocolate goose, where the lower layer had come off, possibly still stuck at the lower end of the package. the sandwiches were dry and seemed as if they had made earlier and now dry both tees were cheap quality without distinctive taste. probably a review should be set up so that the public can see. crowne plaza must appeal. I would like to welcome the opportunity to discuss further.

Varied menu, food was delicious, service was great, restaurant has a lovely view of the river. Perfect for couples and families. Would go again

Upon arrival, we were told by the manager that there were no scones available for the afternoon tea. We asked whether there would be extra different cakes. He smiled and went away. He brought us our cups of tea and we then waited 25 minutes for the sandwiches and cakes to arrive. By which time the tea was cold so we asked for more, which arrived quickly. The sandwiches we very plain. Plain cheese, plain egg and plain ham. No additions to the sandwiches such as chutney or tomatoes or even a slice of cucumber! The cakes were not made onsite they appeared similar to those which you would buy from a local supermarket. Plain mini muffins and small cakes with a smear of cream icing plus some mini chocolate brownies and a few strawberries. There were empty tables next to us that had not been cleared or cleaned and even though the restaurant was almost empty the service was very slow and clearly nobody wanted to clean or clear these tables. We had decided to go there to try out the afternoon tea as my wife has a party of 10 to celebrate a significant birthday and thought this might be a suitable venue! She will not be going there for sure! After complaining the manager did discount the bill but he was very indignant about this and didn't apologise either! I am waiting to hear back from IHG to make a complaint to them....

Excellent food, clean and excellent service. Only Downside was the smell of tobacco smoke wafting through the restaurant from the outside seating area.

Went for afternoon tea, service awful, no scones or cream, husband went to waitrose and brought scones, cream and Jam, never asked how everything is, no apology at all. Terrible afternoon tea