Cheers' American Bistro - Reading

Went there with my daughter for lunch and waited 15 mins to be asked if I was there to eat? After that comment i got up and left Really bad service once again just lost hope in this place as a good spot to go to I live local and see why it's always a bare min of ppl

Great customer service. The Bartender Amy was so pleasant, very attentive. And the bartender Tina created a killer drink on the menu called the Gin around the Rosie! It was so delicious, a great balance of gin, rose syrup with a touch of strawberry ! Thank you ladies! I’ll be back.

I have been going to Cheers for years and everything was absolutely great. But now, last night was my sons Prom at the Double Tree Hilton (same place that cheers is at), so we figured since we're already there let's have diner at Cheers. What a big mistake, apparently they have made many changes and got a new chef. A new menu with only 4 entre's to choose from. 3 of us ordered chicken parm. 1 of us got a ribeye steak. Let's start with the steak, it came out almost raw. Sent it back to retire and it came back almost the same way with unrelated butter on it. Also had no flavor and no seasoning.The 3 chicken parm dishes were rigatoni noodles with a fettecini sauce on them with a little piece of grilled chicken on top with a little red sauce. That is not chicken parm.We did talk to management to express our feelings about the dinner and he was very polite and understanding and professional and our waitress was also very good at her job and also very understanding.They did treat us very well with bill and I would love to go back there but not if they keep that chef. They also did inform us that there was a chef change too since we were there our last time.By the way, when my son got out of his prom the very first thing he said about the prom is that the food sucked.Then we dropped off his tuxedo today and come find out that the place asked us how everything went, we said everything was fine with the tux but my son said that the highlight of the night was that the food tucked. They laughed and said that is what everybody is saying when they are returning their tux's. By the way we rented his tux at Fifty Fifty in Sinking Spring and they were excellent.I hope the Hilton makes some changes in the near future or I don't think there will be a future for them.

First off I want to say our server was amazing. Her name was Wilma yes like from the flint stones. She clearly is a hustler. I saw her working so hard making the best that she could for the guests. And she needed to because. The food was just awful. The chicken sandwich was the horrendous. Dry burnt and who knows t what the crust was. But it was practically black. I had them replace it with a burger. Now the burger was cooked nice but obviously they dont know what seasoning is. From the table next to us you can get how disappointed they were with under cooked meat and then coming back stilllncold. The chicken park apparently is the chefs version of chicken parm which means it’s not chicken parm but some fish with. Hi Ken and I’m gonna assume Parmesan cheese apparently new chef already needs to be fired and the need a real chef not some line cook who has worked longer than others.

Parking: You can park in the hotel parking garage. There are Parkmobile signs everywhere but you don't have to pay. Just remember your license plate number. After dinner the server will give you a code and you enter your license plate number and the code into the keypad device either in the lobby of the hotel or even in the parking lot before you get back in your car. We needed some help with this but someone helped us and it went fine!