Dunkin' - Poughkeepsie

First my order is never right. but it is on the way to work so that I continue to stop and hope that the person can do it right. Well, that hasn't happened yet, but today I go and put my drinks and my food and I'm told I can get their drinks, but I'm not eating because I'm alone.

Drinks are almost on a daily basis false, my underwriting latte was ice cold when I ordered it hot, whipped cream was put on wrong drink completely, several people at my job come to this place and get their order screwed very often, crazy that nothing done management wise .

The manager of this store, Maritza is the worst manager that could ever exist. Very unacceptable behavior that she possesses as a manager. She steals sales from customers by charging items that the customer does not order, has an attitude at the customers, and her employees which I was told are her sons are very rude and disrespectful. I was charged for double the items I purchased, and was refused to be given a receipt. She made a big deal about a small drink and curses customers out. She needs to be fired and appropriate action should be taken. Worst experience at this Dunkin’ location.

Coffee is usually cold. Taste horrible. Most of the staff are incompetent. I go to this dunkin because it's down the road from where I live, not going here anymore. I would rather drive 15 minutes to a different one. I was there last night. I ordered a large coffee, he gave me a medium, I handed it back and said I ordered a large. He took the medium and poured it into a large and gave it back to me...seriously!! Smh. Worse dunkin I've ever been too.

This place is awful. I stopped going here because it is filthy. Another customer posted a video of roaches crawling all over and now today, I stopped to get gas and saw rats running all around the dumpsters. Based on the number, they have a serious infestation. Hopefully this place gets shut down before someone gets sick!