Noah's Ny Bagels - Pinole

When I told you, I was there, but the last two orders they burned me for the chocolate chip cookie... Breakfast Bagel is great, but why are you burning me for the chocolate chip cookie?

There were nine people working when I came in, but only one person who took orders. Poor girl apologised to the client that she was new. Why didn't someone else help to take orders when the line was on the door

Yes, many people work and they seem nice in customer service. However, not enough quality of service; only half and half available for coffee, my 3 different sandwiches plus 2 bagels asked toasted! Everyone is not even warm enough! The remaining room was closed, hand washing is now an essential day. I do not often visit, but every time there is a missing or something wrong with order results!

A pretty busy place here. Many people work and the lines move quickly. The staff here is friendly and patience for a newbie as I tried to find out their system. Their bagels are an acquired taste, more on the hard side, but their cream cheese spread selection are unique with many varieties.

I 'm really sad with how this shop has started running. For a while, especially during COVID, this Noah 's was the best place to get a great bagel both delivered and in person. But the last 6 months or so have been terrible, culminating in this morning. Their Doordash interface is wrong no option to have your bagel toasted and missing everyday items like chocolate chip bagels, and even though I 've reached out multiple times I 'm always told thru can 't do anything. Well, someone has to get those menus in the system. I 'd understand for same day problem, but this has been months now. I called the store this morning to ask about a bagel that I know is a regular maker. The woman went to ask her manager, and I heard the woman she spoke with say "we can 't do anything special. She just needs to come in or is her problem. Then the first woman, without actually passing the message on, just hung up on me. I 've also had multiple deliveries of untoasted bagels with cream cheese, but some were toasted even though there 's supposed to be continuity in what is delivered. Basically, you don 't know what you 're getting, and as someone who relies on delivery, to not even get a bagel toasted is .... Just Messed up. EDIT: I 've reached out per NB 's request, and will see how things turn out. !h