Ihop - Pembroke Pines

We were a group of 6 and there was no participation in the entrance for one, after that we sat and an rude dame called marie was our waitress. since the beginning she shaved a terrible smell of smoke that is not nice to smell of a waitress that is not pleasant. then she answered rudely to my daughter about the menu, then she said that she had nothing from the special menu and I asked kindly whether she had coffee and ice so that I can make my own cold coffee, but she got angry, had a posture and then she said she had no shaking ice, any banan at all. After she had taken away the menu from us, she left and made us drink so that we wanted to ask for our food, but she had a terrible attitude only because I asked what they had to eat. she went without taking our order or saying something. After a few minutes she came back and called us that she refused to serve us, and there were no other services at the moment. she said we should go or stay if we want. I went after the manager or the help, and after that she came back to me and said before the three only busy tables at the moment, go straight away or I will call the bulls. her name is marie and I want to report these rude and unrespectful dame, people like these should not work.

Terrible TERRIBLE customer service. Over all a terrible experience. We arrived and we were greeted rudely by Marie. While we were making her order she just simply told me “No” and was extremely rude when we asked if they had certain items. She was just completely rude and disrespectful, and she made our friend cry. After she refused to serve us out of no where when there were only three other tables occupied, told us to leave, and as we were leaving she threatened to call the cops. Worst experience EVER.

What stood out was our server, Summer. She was amazing. Friendly, and efficient. The place was pretty busy and while there were other servers there too, she was everywhere. Including clearing tables. She zoomed everywhere with a smile. The food was good too. We enjoy their breakfasts.

This IHop must be experiencing difficulty hiring staff members. We walked in to several empty tables and several people waiting to be seated. So seating was not the problem. Our server and food was fine after waiting 25-30 minutes. Hope things improve for this location.

This had to of been the worst experience dining for lunch. We waited almost 40 minutes to be seated when 80% of the tables were empty. Once seated it took an additional 30 minutes to bring us water. The food came out almost an hour later. Only half the food came out, and the half that did come out was cold and tasted like dish soap. The waitress did not have many customers and yet never seemed to come to the table. We had to ask for new eggs because of how cold they were, as well as the rest of our food that did not come out. We had to ask for our food and drinks 6 times before getting what we asked for. The manager brought the eggs and placed them very harshly while rolling her eyes. The manager was extremely unprofessional and the entire dining experience was horrible. I would not recommend this place to anyone, as there is much better options in the surrounding areas. Save your money and time because this place was horrible.