Shipley Do-nuts - Pasadena

1:30 in the afternoon... clearly the lady inside decided that the customers are not good enough to be allowed to come inside. I told her if I 'm not allowed to see what I 'm ordering then I am not going to do business here. She said You 're not coming inside. so I left. Talk about rude

The bread was very dry, and the sausage tasted old and hard. Nasty, very bad experience

Waited 15 minutes behind a jeep. Only to get to the window and see only one young lady dispatching both front and drive through!! I know owner knows when sales are going to be up specially when weather is going to be cooler. Almost felt like getting off and helping her but that?d make the owner richer!!! I hope this young lady gets paid for two at least every time she has to work alone! Even if employees called in last minute I hope she gets compensated extra for her effort!!! Time I left the window cars were all around and more than 4 people inside

This establishment has AMAZING donuts AMAZING costumer services!! I will definitely be coming back here!! Made me feel welcome. Clean establishment , clean cases and organized . I highly recommend this place to anybody that's looking for a good restaurant to eat at or simply get it to go.

Good donuts, on the fence with service. Language barrier made it difficult to order what I wanted. If the person at the window wasn't familiar with a menu item I was ordering, I'd just have to skip that order. They even seemed to be frustrated with ME as if I was wasting their time, haha so strange. In the end this location only missed out on a few bucks from me but I'm sure it adds up when every customer has to skip or compromise an order due to employee unfamiliarity with menu. We left with one less order and one wrong one. All were delicious :