Firehouse Subs Mariner's Village

Great food, the cash can be more friendly. except the big one. the monetary system.

I eat here 2-3 times in the month and enjoyed the meal every time I have eaten there.

Incredible experience over here today. I ordered on the app as I've been doing lately and inadvertently skipped over the fully involved part. (For the uninitiated that's lettuce, tomato, onions etc etc all the things that make a firehouse sandwich so good! Samantha was to make my sandwich, a medium Italian toasted, but decided to hold off because it wasn't too busy and the order seemed odd and kinda plain. When I walked in they asked if I had a pick up order and confirmed if I indeed wanted it fully involved. Of course I did, that's how I always get it! Samantha got working on the sandwich while Solomon joined the conversation. Samantha got the perfect sandwich to the counter before the scheduled pick up time. Really great team over here. They could have just banged out the sandwich per my incorrect instructions set it on the pick up rack and I'd have had an underwhelming lunch. They took the time as a team to hold off on making the sandwich to ensure I'd be completely satisfied. No one really does that anymore. Most times you're lucky to get the bare minimum. Exemplary customer service deserves recognition. This team delivers. I've been to this location dozens of times and each and every time I'm greeted warmly and with smiles. The team at this location consistently delivers a quality product with a great vibe and upbeat work ethic. Free sub on your birthday is a nice touch too.

Recently this location has gone down. I believe it has changed management and has become dysfunction junction you can see they are easily overwhelmed behind the counter. Just please quote me an accurate time and temporarily turn off your online orders if you cannot handle the business you are getting. I have limited time for a lunch break and this was frustrating.

Colton has done an amazing job taking over this location! Food was great, staff was happy and Colton even ran out in the pouring rain to put the umbrellas down and get a cart that was going to start hitting cars. We will be back!