Taco Bell - Oakland

The staff was extremely rude. My car broke down, and I had to wait for assistance. They spoke in Spanish, seemingly unaware that I could understand them, and made comments about me, my spouse, and my car. It was very unprofessional.

This restaurant consistently gets my orders wrong. I can’t decide what’s more frustrating: my choice to return here hoping for improvements, or the staff themselves. I ordered a deluxe craving box, expecting it to come with chips and cheese—what I received was just two servings of cheese and no chips! I know it sounds like a minor issue, but when small mistakes happen so frequently, it becomes very irritating. At this point, I wouldn't mind seeing robots take over your jobs. It’s laughable that some of you believe you deserve more than minimum wage!

The customer service at OAK Hegengburger Rd is excellent, no matter the shift. The app is very user-friendly, and I appreciate the flexibility it offers in customizing your order.

The food was undercooked, with the dough still cold to the touch.

This is a great Taco Bell. I recently visited and was very pleased with my experience. I drove to the drive-thru, where I ordered two cinnamon delights. At the window, I paid and received my order from a friendly employee. After picking up my food, I left the restaurant and enjoyed it, and it tasted delicious. I rated this Taco Bell five stars because of the excellent service and the fantastic cinnamon delights.