Boathouse Bistro Pizzeria - null

Truly awful customer service. I asked for a pizza with ricotta and mushrooms. We went back-and-forth over the exact type of pizza. Finally I said “okay, then I’ll do the mushroom pizza but no truffle oil.” She gave me a pizza that absolutely had truffle oil on it. I brought the pizza back and said “you sure this has no truffle oil?” She said “no I made sure.” I said “it smells and tastes like truffle oil.” She insisted it wasn’t truffle oil. I tried to eat another bite or two, thinking, if she was so sure, maybe my mind was playing tricks on me. No, it was truffle awful!!!! I brought it back again and said “okay, it absolutely has oil on it and it tastes like truffle oil. You can SEE the oil on the arugula.” She insisted it was olive oil they had doused the pizza with (which would be an odd thing to do anyway, but no, this wasn’t olive). I said “okay. Put it this way: I don’t like the pizza and I can’t eat it.” She just smiled and said “well I made sure it wasn’t truffle.” I left and threw the pizza out in the trash in front of their store. What kind of establishment doesn’t remedy an issue? I returned the pizza with what two bites taken out? Three? And I came back TWICE because it was so bad, and it’s hard to make pizza taste bad. For customer service alone, don’t go here. They are SO rude. Update: after I left, I had to dig out my benedryl because, sure enough, it was truffle. I called and told them it did give me allergic reaction and that I want a refund. The lady said “I was gonna give you a refund but you ran out!” I have two dislocated knees. There was no running. Also, I had come back in twice. By the second time, good customer service would have said “you know what, if you are concerned, let’s make it again or give you a refund.” In fact, truly good customer service would have double-checked with the kitchen the first time I brought the pizza back. Mistakes happen, and they are an opportunity to wow a customer with how you handle things when you make a mistake. I wouldn’t give a one star review for a mistake. There was zero offer or remote attempt made toward giving me a refund until I called and asked for one. Then the lady tells me to come in a THIRD time to get a refund. When I enter, she just smiled and said “oh you didn’t have to come back in!” (Which she had asked me to do on the phone). “I refunded it to the card you used.” I can think of no other word for this woman, but nasty. If she isn’t the owner, her supervisor should, at the very least, have words with her. Uniquely atrocious service. Check my other reviews. I review A LOT. I don’t often give a place a one star review. If I do, it’s for a good reason.

They have the best pizza around! Their seafood is fresh and the filet mignon is amazing! Good wine, great atmosphere and even better people! They also are very flexible with food allergies.