Benkaz - North Lanarkshire

My group of three came here for dinner. The service was a bit slow because only one person seemed to be taking orders despite multiple staff being on duty. The food was delicious and reasonably priced. All the staff were friendly, so I would definitely come back and recommend this restaurant.

It took us 30 minutes to place our order, and by the time our food arrived, three tables that came in after us had already finished eating and were waiting for their main courses. We finally received our food an hour after being seated, and the waitress was grumpy when we complained. The porcini mushroom sauce was overpowering, the battered haddock was slimy and greasy, and the strange combination of cauliflower cheese, ham, and peas in the same dish was unappetizing. This will be our last visit to this restaurant.

As an ex-Chef of 12 yrs, I am sure that meals have not changed dradtically. The service was great, the meals were cooked correctly. Starters were Pate and Prawn Cocktail The pate was far too salty, the Prawn Cocktail had a few flat lettuce leaves, normally it should have a small hadful, with prawns around/in front of slightly over the lettuce. Prawn Cocktail is traditionally served with quarter slices of brown bread. Main Course were Steak Pie and Haddock We were not informed that NO vegetables would be served and not asked if we wanted them. mixed vegetables with steak pie and peas with the fish is standard fare. Garlic mayonnaise was served with the fish, I like garlic mayonnaise, but certainly not with fish. Dessert Cheesecake Brought in, so no problems. Covid People sitting at tables back to back, we're literally two to three feet apart. Three Staff walking around with face masks under their noses, total waste, they are breathing in Covid through their noses. An air conditioner was switched on, blowing cold air and with it, spreading Covid if it was present. For an Italian restaurant, there was no pasta on the set menu????

I really hate to do this but being a frequent restaurant diner i feel the need to write this review .. went in to restaurant nobody came to see us or speak to us at materdees area , 5 mins went by and someone came . sat us done took drinks order .. 10 mins we waited for them to come , thats fine . so we were told to look at menu on phone so we did picked our food and waited over 15 minutes to order while staff were standing in corner talking , had to ask someone to take order but they said they couldn’t as they had to get someone else to do it so waited another 5 minutes for that eventually the man came took order apologised for the wait . no explanation , so we ordered starters cane within 5 minutes . chicken gojouns we got a d they were really good , mains came 15 mins later which is totally fine , mains were absolutely delicious lasagna and steak pie . we decided we disnt want our desserts and they said we can take them away asked for bill girl said ok , 10 mins went past nothing , asked another waiter he said he was going to get it , another 10 minutes went past so my wife got up and asked they said its coming just processing it , so it came 5 mins after that . paid and obviously left no tip which i hate doing but i treat my dining experience on service first before the food i cam handle bad food if the service is good but if service is bad it ruins your experience regardless of how good the food is . i wont be giving this place another chance and i would never recommend to anyone . train your staff on customer service and politeness

Food is frozen not fresh staff are rude customer service not existent just a very dissatisfied experience