Ikea - Nob

I have never felt more uncomfortable in my life. My sister and I were so excited to go to IKEA for the day and eat some food and get some new plants and walk around. We spend some hours in the store after our meal and come up to self checkout with a $250 purchase. I personally dislike self checkout but they didn’t have any regular registers open. We wheel our way to the next open register and start scanning. There is immediately an older woman who comes over and stands next to our cart watching our every single move. At one point I looked over my shoulder and she seemed to be less than three feet from me. She then LEANS on the cart. We ring up our stuff and get selected for some random check. I scanned everything, so it wasn’t a big deal until the woman scans EVERY single item in my cart. It took forever! Finally she finished and I go to pay cash. She explains the self checkout doesn’t take cash. I look up and explain they literally have not one employee working a register so she had to suspend my transaction and take it over to another register. It was time consuming and seemed very….just off. Is it because I have tattoos? Young? I’m not sure but as a local business owner in the community it felt very…not community friendly. :

Ikea convert right here! After having a few well-used Ikea furniture pieces in our home for 4+ years now, I can testify that they deserve 5 stars across the board!Norfolk's Ikea is conveniently located near the airport, one turn off I-64. They have plentiful covered and flat-lot parking, specialty trailer parking, online order pickup spaces and spots to charge an electric vehicle. The entire store is clean, well-lit and organized. I will say with the amount of stuff they fit into their space, it is very easy to get lost inside. However, they have ample hanging signage and there seemed to be plenty of staff milling around that will point you in the right direction. The staff that we chatted with during our visit were friendly and helpful. We have been several times, but this was the first time going with our little one. Ikea is AWESOME for kids! At the entrance, there is a play space where you can check children in to get some wiggles out for an hour while you shop. Now, an hour is not nearly long enough for a trip to Ikea unless you know exactly what you're looking for and are not prone to getting off track. They even have a cool scavenger hunt for kids to shop alongside you while engaging in their own activity. On this trip, we were looking for storage ideas and inspiration. The pieces we've had for a while have stood up to plenty of wear and we love the prices and ability to customize many of their pieces. I love that they have sample rooms to experience and get some ideas and additional segmented spaces for certain needs like office furniture, kitchens, storage, kids spaces.The prices for the quality of furniture are awesome. Ikea seems to be very eco-conscious, building pieces with that in mind. We didn't purchase any furniture on this visit, but got some great ideas and some odds and ends on sale while we browsed.This was my first experience dining in as well. There was a short line around 12:30 on Sunday and it moved relatively quickly. The little one and I loved the meatballs (sans gravy) while hubby enjoyed salmon. The food was fresh and tasty and we ended up grabbing a bag of frozen balls to take home. They had some really neat foodie items to snag downstairs behind the registers, which is where you'll find some of the items they serve in the cafe upstairs.Overall, a great experience. I look forward to finding some more treasures for our home!

Great customer service! Made a return today and the experience was top notch! Cannot say enough on the good experience, the customer service rep was able to explain the policy and made the whole process painless.

Waited over 30 minutes for a pickup order. My order was so small it was able to fit through the driver seat (59 in Christmas tree and two tiny boxes of star lights). Was definitely a bummer having to wait so long especially when I signed up for a time slot online for that particular time. Hopefully next time is better!

I’m primarily disappointed in the cleanliness of the self serve areas of the restaurant. At 12 Noon on Monday, the beverage area and the milk half and half dispenser were filthy. There were napkins and paper goods that had fallen behind the silverware dispensers and littering the floor. Isn’t anybody cleaning and tidying up? It was disgusting! I can’t imagine it is already so messy after only two hours on a Monday when the store is quiet. This area should be spotless at store opening time.And it seems every time I try to eat here, half of the food is unavailable. 5 minute wait for salmon. 10 minute wait for plant meatballs. Completely out of today’s vegetables already at Noon, so had to settle for corn succotash.More than once have I visited at 10:30 11:00 am on Saturday and breakfast was no longer being served.I don’t know if these problems are only happening here at the Norfolk store, or are chainwide, but they need to be addressed.