Jay's Lounge - Niles

I love the energy that the hired serve the eating was great for my first time there I am on the way back now lol big job youngs much love

I visit Jay's for wings 2-3 times a month. The food is fantastic, and the prices are even better. The waitstaff and female bartenders do an excellent job!

After a patron was injured and lost four teeth, I requested ice to help reduce the swelling while we waited for medical assistance. As a nurse, I am trained to provide help in emergencies. However, the female bartender, who had long dark hair, refused to give me any ice, despite the situation. The staff assured me they had it handled, but it was clear they were more focused on serving drinks than on assisting with a medical need. It’s frustrating to see how they can fill glasses to the brim with ice for paying customers but won't offer the same courtesy in an emergency. To make matters worse, a friend of mine was charged $7 over the regular price for a beer. It makes you wonder how many other patrons have been overcharged. Our group of 12 has decided not to return, and it's disappointing because we were significant contributors to their business.

I ordered a Reuben, but the bread was a light rye instead of dark, and it was barely roasted rather than grilled. I asked the waitress about it, but she seemed unaware. My husband had the pork belly, which turned out to be just bacon. The options for sides were either coleslaw or cottage cheese, and the waitress didn’t provide a clear response about that either. Overall, this was a very disappointing experience, and the restaurant was quite dirty as well.