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Przekaż informację zwrotnąVery disappointed in the store, especially since I love this place. I had placed an order for carryout delivery (first time trying, just a curbside delivery service) since I was on the go with my kid. I waited 10 minutes until I had to go inside andfinally get my food. The only thing I don't understand is: Why have the carryout delivery option if no worker in the store isgoing to fulfill it? Otherwise food is great, just maybe pay attention to the services your workplace provides.
I have had nothing but an amazing experience at the Dominos in new Smyrna beach. I would highly recommend this location especially. Like anyone or anything they are not perfect. They have messed up an order or two in the past however when I havecontacted them directly they have always owned up to the problem, apologized and corrected the mistake. Whether it?s offering anew one/remaking it, adding points or rewards to my account or offering a free item. They have always done what they can tocorrect the problem and I think that?s amazing.
The staff at this restaurant were very unfriendly. They prepared the pizza incorrectly and then refused to give a refund or make a new one. Instead of providing good customer service and being helpful, they were dismissive and rude. The woman with blonde hair seemed uninterested in resolving the issue. It is disappointing that Dominos, known for their superior customer service and willingness to fix mistakes, fell short in this instance. I will not be returning to this establishment.
I wanted to write a positive review, but unfortunately I can't. I spent a lot of time on the phone trying to place an order, but the call got disconnected twice after about 10 minutes each time. I ended up driving to the restaurant, still on the phone for a third time, and finally got through when I was in the lobby. However, when I went to pay, I found out they were not accepting cash. I left the restaurant feeling frustrated.
We typically order this restaurant for delivery, but this time we were at the plaza so we decided to call ahead and pick it up. It met our expectations, considering it is fast food.