Subway - New Brighton

I had another wonderful experience with Isabelle, which is one of the main reasons I choose to visit this Subway. I’m a social worker in Minneapolis, but I live about 90 minutes away from work. I've stopped at several different Subways on my way home, but I keep coming back to the one on Silver Lake Road because of the kindness and professionalism of the staff. They’re all great, but Isabelle truly stands out. She is articulate and polite, and she goes above and beyond. Keep up the fantastic work, and thank you for hiring such amazing employees!

The person making my sandwich was on the phone for the entire time. It was obvious it wasn’t an emergency since he was just joking around, and he seemed to think that making my sandwich wasn't a priority. He also cut my sandwich into an odd shape, asked me which type of bread I wanted several times, and then gave me the wrong condiments. I don’t expect perfection, but I do think it’s reasonable to expect that employees should prioritize doing their jobs properly.

It's Subway. It is what it is. I'm not expecting much. My expectations were already low but oh man did this go below that. First they run out of bread and don't tell anyone waiting in line that they've ran out of bread so we all sit in line waiting to orderfor nothing. 2nd, the employees seem to not really care about the customers. More interested in chatting with each other. I'venever experienced customer service this poor in my life. If you want Subway avoid this location at all coats.

Employees complained the whole time and took 20 mins to make 2 veggie sandwiches. Ordered another time online and it was not correct and I got mayo which I did not ask for and was impossible to take off.

Despite being clearly overwhelmed with work, Isabelle was incredibly friendly and helpful, making for a very positive experience.