Starbucks - Nashville

Everytime i go here everyone is always super nice this is my go-to starbucks. always am greeted feel very welcomed love this location!

Ive order a VENTI WHITE MOCHA 3x from this location, because it's the closest to my job, and the workers don't know the difference between chocolate/ white chocolate and I'm OVER PAYING FOR SOME HOT COCO? get your labels sorted out

Everytime i come here the wait is extremely long. Or if i do a mobile order i drive 10 minutes to get it and still have to wait in line for 20 minutes. Either its not ready or i have to practically reach behind the counter to grab it because they wont call them out they just let them sit there. If thats the case you should be able to grab your own mobile order. I thought that was the point.

Poor customer service. The screen where you can review your order is often not working and if you try to correct the order at the window they seem annoyed. I ordered a cold brew with cream and at the window it had no cream so I politely asked that they add cream. I watched as the barista proceeded to pour out half the coffee and add cream to the point where my cold brew was completely undrinkable. This has happened on multiple occasions. They will also sometimes offer a cup of cream on the side and if I refuse (because I cannot mix my drink while I'm driving) they dump out half the coffee and add an unreasonable amount of cream. I have worked in customer service for years and as a bartender and it is not difficult to correct a simple mistake. On this occasion they were not even busy.

Sooooo slow! Drinks and food are consistent but service, especially in the drive thru is consistently sooo slow.