Chipotle Mexican Grill - Naperville

The food was not fresh and I would recommend double-checking your order. We received two bags of chips that were extremely stale. The burrito bowl was covered in the chips and was not enjoyable. My bowl was missing ingredients and the quesadillas were tough and cold.

The restaurant is very inconsistent. It seems like there may be a staff challenge, as you never know what to expect. My recent order of a rice bowl with chicken was very bland. The rice was missing cilantro and the chicken was extremely dry.

I would like a chicken burrito with less brown rice, please. Do you prefer white or brown rice? Less brown rice, please. The server adds two scoops of rice to the burrito. I asked for less brown rice. That means just a little bit. You should have mentioned that earlier. I confirmed the beans were correct. Would you like any meat? Yes, please. I specifically ordered a chicken burrito. I would like chicken on my chicken burrito, please. Is it too much to ask for you to pay attention and listen?

Extremely dirty. Tables have liquids spilt on them. Floors need to be swept and mopped. Bathrooms need to be cleaned. Workers not changing their gloves.

FYI Don 't be fooled by the responses from Chipotle help. There is no actionable follow up or attempt to understand the issue.