Boston Pizza - Mission

I appreciate that I was able to order delivery even though I missed the deadline at 5 PM. I didn't see this information online when I tried to place my order. It would have been helpful if you had called me to let me know, but I'm grateful that you still accommodated my request. I'm pregnant and realized I had nothing for lunch and couldn't go out because my baby was napping. Thank you for helping me out today.

Service here was excellent, we were able to get a big bandara bread to share! I didn’t even know we were allowed to order this still as I didn’t see it on the menu. The pasta deals on pasta day are insane so this was very reasonably priced for 3 of us.

Edit: it's been about two weeks since I provided you with more details after your response so you could look into this for me.Unfortunately, No one has followed up!SERVICE WAS HORRIBLE!I do not recommend this restaurant if you want to have a good experience! I had to sleep on this one to think about the review I was going to leave!There was no customer service and so many other things that were just so wrong last night!! When we first arrived it was not busy in there and we still waited some time to be seated. (There were only 3 tables of people in which two tables were couples. Then one more couple came in behind us! I believe there were a couple people in the lounge as well.I saw a least 3 waitresses. Not sure what they were all doing as they were never to be seen on the floor.So when the person finally came to seat us, she went to help the people behind us that came in after us. I had to interrupt her and excuse myself to tell her that we were here first!When we were finally seated, the table felt dirty and had to ask the bus boy (or whomever he was to have the table re-washed. I will add as well that there were a few dirty tables still sitting there uncleaned.We ordered a drink, one of them being pop the other being a glass of wine that took forever to get to our table.After we finally placed our order and received our food our waitress didn't even come to our table once to ask how our meal was or if we needed anything! (Seemed like the bus boy was doing the majority of the work including serving the food!! My partners food was warm! Part of my meal was warm as well. Seems as if they cooked or (maybe it was even microwaved the other stuff first and let it sit while they cooked my medium rare steak. (One would think that if you have rice or pasta that it would be served hot when you receive it! The waitress did not even come to check if we wanted another drink refill even though our glasses were empty! The only thing the waitress did was take our order. (The bus boy even served our food! I had to ask the bus boy for a refill on my drink (after he was finished helping the table beside us and then it was still forgotten about and had to ask again! I also had to ask the bus boy for some fresh grated cheese for my meal. Then again, I had to ask him for some horseradish to accompany my steak.No waitresses to be seen on the floor at all! Right after I placed my order, I went to go find my waitress to confirm that she knew what I ordered and thats where I saw them all socializing on the other side of the wall by the kitchen.We were even overcharged with an additional charge on my meal even though she was the one that suggested to order the way we did and that it would be the same price! She outright basically made me look like I was a liar because she said she didn’t know what I wanted! (like I said it was reconfirmed! I then discussed with her on how I went to confirm my order with her right after I placed my order with her!Just got excuses and the best one she had was that I got a free dessert (it was my birthday! We did get the bill rectified in the end.I will add that the food was ok but certainly could’ve been hotter!Again, I DO NOT RECOMMEND this restaurant and we were very dissatisfied with the service we received and the experience we endured!Not happy and probably wont be going back again!

Our dining experience was terrible. Although our server was polite, it seemed to be an off day as we received our cold food before our drinks. We waited over 40 minutes and still didn't even receive water. Despite the manager apologizing for the mishaps with our orders, which mainly consisted of kids' meals and cold adult dishes, we were left without water or utensils. Although they didn't charge us for the mix up, the lack of fundamental service was disappointing.

Food is always good. Service could use some help. She was very overwelmed with all she had to keep up with. Atmosphere was nice but loud. To be expected lol.