Kopper Kettle - Milton

I had a terrible experience at this restaurant and definitely would not recommend it. The server had a poor attitude and seemed to lack any customer service skills. We placed our meal and dessert orders at the same time, but after 90 minutes, we still hadn't received our dessert. When we asked to cancel the dessert order because we had to leave, the server refused and charged us for it anyway, even though the dessert never arrived. We ended up leaving without enjoying the dessert we had paid for! To make matters worse, the owner was right there and didn’t say a word. It was an astonishingly disappointing experience!

Strong recommendation to NOT visit this restaurant as the staff do not know how to deal with their customers.We ordered at 8pm on 24 August 2023 as dine-in, the appetizer, entree as well as dessert. The appetizer and entrees came out together and we waited 45mins for our dessert only to eventually leave the restaurant without our dessert and also having paid our bill in full!!We basically paid for dessert that we never got and when I told her I am leaving upset she replied that is ok.The server told us she cannot give us a refund as she had no clue when the dessert is coming out!I personally work in food industry, we have a family owned franchise and our customer service is what matters to us the most!You can bring the food and the ambience but without knowing how to treat your customers you are only wasting your time and your customers money.It hurts me to see such poor attitude!I am pretty certain the owner was standing and watching all of this happen!Will never step foot again in that restaurant!

This place came out as a surprise! The portion size is amazing and taste is delicious! Must must try!

Love this place! Only if they put a calorie count for each serving, so owners please consider that. Food is certainly overpriced as I paid $114 for 3 people and the service is slow because I noticed only one cook doing all the job and it took about half an hour to prepare our food. Thank you for late night serving yesterday!

Amazing food, service, and atmosphere for couples and families to enjoy! Would highly recommend getting the edge of desire if you are a big fan chocolate things! One of the best dessert places in the GTA. P.S: if you don’t want dessert they have an extensive savoury menu with amazing dishes!