New York Basement

IF YOU HAVE ALLERGIES YOU ARE NOT SAFE HERE IF YOU GET HELP FROM A DARK SKINNED WAITRESS. BE WARNED! IT CAN GET YOU KILLED!!!!! Service treated me terribly bc of allergies. I have food allergies and have a card to inform the kitchen what i exactly cannot eat. I was rudely met by a dark skinned waitress who didn’t want to bother taking my card to the kitchen and didn’t care about the DEADLY repercussions of that. They used to have very friendly staff that would always accommodate me with my HEALTH DISABILITY. They appear to train (new? staff differently. I have literally been coming there for almost 10 YEARS! I spoke to someone in charge of service and was helped excellently after talking to that person. A simple substitution was made and something was cut from the dish; Something the dark skinned waitress said was IMPOSSIBLE APPARENTLY. SHE WAS VERY VERY VERY RUDE. All the other staff was very kind and helpful. Shame it ended up this way because even with a substitution the food tasted great, just the aftertaste was horrible bc of that particular interaction. I even gave a small tip because the manager was particularly helpful. I hope the restaurant will use this incident as a learning experience.

Pity. Such an historic site in Rotterdam has become a tourist trap and ruined by staff who could care less about customer service did management ban the entire staff from smiling??? Upon entering we ask for a table for two and are led to the left hand side and given our choice of three dirty tables that haven 't been cleaned from the previous customers. I also notice that there are clean empty tables with a nicer water view on the other side so I get up to ask the hostess if we can change to another table with the water view. There 's water where you are, she barks at me. Seriously?? She actually gets paid to speak to customers like this? Or does management hold a competition to see who can ruin the day of the most customers? Another staff member overhears our exchange and says it 's alright and seats us at a new table. Unfortunately all 'service ' stops there because we sit for almost fifteen minutes with many staff walking by, scowling as much as the ignorant hostess, but no one actually interested in taking our order. We get up and leave via the hotel 's entrance where we pass a bellman in uniform who can 't be bothered to greet us, or hold open the door, just more scowling. Note to Hotel New York and staff: please get over yourselves, many other welcoming places in Rotterdam are worthy of tourists ' hard earned money.

Great service although the cocktails took a long time to get to the table. great food. Fresh seafood. great location and above all fantastic staff.

Great place near port. Old historical restaurant. On the ground floor there is a large crestaurant where 400 guests can dine. The wide menu allows our guests to eat extensively or simply in all price ranges and from early morning until late at night. The restaurant’s unique atmosphere features high ceilings, colorful lamps, sturdy ship elements and robust pipes and pillars.

If you're not in a hurry, it's a nice place to visit... it's always crowded and noisy, but the atmosphere is very nice. The food is great, but can take long before it arrives sometimes. The same goes for drinks... other than that, it's great, with a nice view on the Maas. Make sure to make reservations in peek hours before you go there!