Tropical Smoothie Cafe - Mesa

I placed an online order and was told it would be ready by 11:55. When I arrived at 11:58, my order was not complete. Another family came in 10 minutes after me and still received their food and drinks before I did. I had to complain for them to start making my smoothie, and was told they were busy. I understand being busy, but that doesn't explain why the other family who ordered after me got their food first. The girl who brought my smoothie couldn't hand it to me directly, she had to put it on the counter and wouldn't look at me or talk to me. She even turned the tag away from me so I had to turn it to see it was mine. When I got home, my wrap and chips were incorrect. It's been a while since I've been to a Tropical Smoothie, and I was excited to have it again, especially since I work nearby. However, I won't be returning to this location. I followed the owner's suggestion to reach out for a resolution, but despite doing the receipt survey requesting to be contacted, I never heard back. This owner/operator is really dropping the ball.

I ordered a Santa Fe quesadilla and chose a banana as a side. When I got home, I discovered that I actually received a PB and Banana Flatbread that was meant for Angie's through Door Dash. The banana was so mushy that it couldn't even be picked up without smashing in my fingers. I called the restaurant and went back to get the correct quesadilla, along with an apple. The apple had something unknown on it and a bad spot on one side, but they still served it. I even took pictures of it!

I've never had an issue with the food. But the staff is unprofessional and they rather sit on their phones and talk and mess around. I walked in with no one in the store and waited 5 mins before someone to take my order because the employee was talking to another employee and didn't even recognize me coming in. I have this issue everytime I come in. They're messing around and nor caring about their customers. Takes 20 to almost 30 mine for 2 smoothies and a Flatbread when you're by YOURSELF! Need new staff

This is not the first time I have problems with this store I don?t understand I pulled in there drive through got told cash only they can?t take a card till the next person gets there say ok order pull up to the window and hand her a 50 and get told sorry can?t except anything over 20 ok you said cash only this is cash you can?t take card or cash why are you even open.. as a business you would think they know who to run it. Done I will not go back here again dont understand why you are even open anymore can?t run the place right.

The smoothies at this restaurant are delicious and convenient, without any hassle. However, they did not scan my app for points. If you fill out their survey, you can receive a discount on smoothies but you must also purchase a Flatbread sandwich.