River City Management Group - Memphis

We stopped in just before 11 a.m. hoping to get a quick lunch. When we checked in, we were told it would be no more than a 40-minute wait, but almost certainly less. We hesitated, but stuck around. After 45 minutes, I began checking in with the front hostess. She was polite, but no help. At the one-hour mark, I checked in with the hostess at the entrance to the restaurant. She told me it would be 10 or 15 minutes. I told her that we were leaving. All the while, we noticed that people coming in for pick-up orders were left waiting, getting varied answers and sometimes still waiting a half hour for their food. It seemed some management types were just wandering around the store, moving from the cash registers to the front hostess stand by the front door to the hostess stand at the restaurant entrance, but never really doing anything. Perhaps their time would have been better used bussing a few tables or helping in the kitchen. No one seemed happy or willing to try to help the situation. My advice: Try elsewhere.

Convenient location to hotels and highway. Large location and got seated right away on a Monday morning. It was not as busy as I had expected it to be. Overall the service was good, even though our server seemed to be a little more on the slower paced side. Meals were all hot and thoroughly enjoyed. The favorite is always the hash brown casserole. The ham though was saltier than other hams we have had at other Cracker Barrels. Overall, it’s a decent place to eat, the typical, normal chain with friendly service.

Bathrooms were dirty. The walls look like they've never been wiped down. Paper towels spilling into the floor. The lattice wall next to our table was disgusting. They got my order wrong. Politely sent it back. Got the correct order.Service was so slow the bread was cold. My sides looked and tasted like day old leftovers. Dumplings were nothing more than a bowl of gravy with a few lumps. Pinto beans had a thick gravy type consistency. My husbands mashed potatoes and gravy seemed to be leftovers as well. His green beans were good. The people were very nice.

It's your typical Cracker Barrel- inside and out. The staff was friendly and professional. However, staffing is an issue. Approximately 25% of the restaurant was not used and closed off because of short staff. We were there on Sunday and the empty tables added to the wait times for potential customers.

Don't do it. Fried chicken was overcooked. Little chicken, all burnt breading. Cordova Tn. Worst home delivery. Delivery time and food, horrible