POONS - Melbourne

We were part of a group of eventually 12 adults and 2 children, 2 adults were a bit late. After we got organised and ordered, the children's meal (chips) came out first and kept them happy. All the different courses (entrees, mains and desserts) came out as groups, so no one was left waiting for more than a few minutes for theirs. This showed great adaptability by the Chef and staff to do so, as all the courses were varied. The drinks, especially the coffees were very good. We were not hurried and enjoyed a thoroughly good and leisurely lunch which lasted for nearly 3 hours. We had family photos taken afterwards out the front and the Chef (by then things were quiet) took the photos so no one missed out. To sum up; a great afternoon of family, food and good service.

Great food continuous supply of fresh food. Servings are noticeably smaller plated. Put up your price if you need to. But we want a good serve of great food and variety

Very, very disappointing. Food is very sloppy, the majority of which had no flavour! Poor communication between staff, management and customer. Waited over an hour before being told a meal was not available because the kitchen was to busy to make it!! Then took 39 minutes for the manager/owner to come to our table by which time two members of our party walked out and the table next to us also cancelled their order and left too!After a circling conversation with the owner expressing how we had been there twice and had had a terrible experience both times after being told for nearly 2 years how great the restaurant was, the owner was unsure how to satisfy our disappointment. It was then suggested that the drinks were removed from the bill by myself.

Ate here tonight with family for the first time. We ordered 3 entrees, 4 mains, 2 lrg rice, jug of soft drink and 2 alcoholic beverages totalling $100. Meals were super cheap, delicious, quick and finished off with a hot face washer.(Although, restaurant very small so a little squashed and it was rather loud

We arrived at 2.10pm to celebrate my husband's birthday. We noticed that lunch was til 3pm so we made sure that this would not be a problem and that we did not have to leave. We sat down and she asked if we would like some prawn crackers while we looked at the menu. Of course the kids ate them fast and she returned asking it we would like more. We ate our meal which typically in a chinese restaurant would be served into small bowls however despite being the only ones in the restaurant it was placed on the table and she left. We chose the banquet and they meals came quickly one after the other and at exactly 3pm they were pushing for us to leave. To our surprise they didnt take credit card to which she promptly pointed to the ATM machine located inside the restaurant at the desk behind us. And yes prawn crackers were charged at $2 per serve but made to sound like they were complimentary. Will never return as all round a less than satisfying experience.