Fuze - Matthews

Store is never open at the times they say they are, please update your hours. If you open at 10 it would be nice to know that before driving up there and it being completely dark.

I just picked up 3 sandwiches from this location. I had placed the order online with option of extra cheese, their online system does not charge extra. The guy was making the sandwich and I said can I get the shredded cheese that I had asked for. He said that would be extra, I said sure I don’t mind paying for it. The guy charged me $4.15 for extra cheese which seemed odd to me. I called another subway and they said I Was definitely over charged. They only put small amount anyways. I don’t mind paying extra but 4.15$ was outrageous. I had also asked for side ranch for all 3 sandwiches and the guy was like I can’t give that much. I’m like I could have asked for it online on the sandwich for free but the sandwiches gets soggy so wanted it on the side. He’s like I can’t give you on the side. This is the second time at this location this has happened to us. Last time the worker flipped out on my husband over ranch when we asked for it on the side. We get these sandwiches for my kids all the time and never has anyone made a big deal about it except this location. Food: 2 Service: 1

We live exactly 4 minutes from this location. By the time we got home food was lukewarm after being “toasted”. When we got home and unwrapped everything, we learned nothing had been toasted, but the innards of the sandwiches. The bread had not been. This was a online order so everything was prepared before pick up. This is the second time that has happened. Service: Take out Meal type: Lunch Price per person: $10–20 Food: 2 Service: 2 Atmosphere: 2

We order subs about once per month. This location is only 1 mile from where we live. They never accept coupons I get regularly by email. They always have new servers with little experience making subs. Food: 4 Service: 3 Atmosphere: 2

I was disappointed to find out that this restaurant does not honor the coupons that are distributed through mailers. Food, service, and atmosphere all received a rating of 4.