Pollo Tropical - Margate

We ORDERED A WHOLE CHICKEN, WE GIT ONE WITH 3 LEGS AND A BREAST.PLEASE EDUCATE THAT A CHICKEN HAS 2 LEGS AND 2 BREASTS. CALLED AND BEEN ON HOLD.

I got my food one hour ago . Horrible service , they placed the order and then they say they are run out of the food . The food looks like leftovers. This is the second time that happened en the same week .

The Tropichops and Cuban Sandwich are always my favorite

The manager of this place showed no concern whatsoever when he found out Apollo took payment for a scheduled order of 5 whole chickens but did not place the order. We called on Friday to place an order for a farewell event for Monday at our school, our secretary went to pick it up and the order was never placed but they charged us! The manager didn't make any attempt to replace the items or make the order on the spot considering the Secretary could plenty of chickens already cooked. We had to call the home office to get reimbursed till today that hasn't happened. Unreal!!! Will never order from them again!

When yall pull people up to a parking space make SURE that everything is in the bag that the customer asked for so you won’t have to huff and puff going back inside because yall FORGOT to put an item in the bag!!! like that’s so annoying yall be catching attitudes for a mistake that yall caused and expect the customer not to say nothing. Just listen and follow orders tf