Bitters End - Louisville

The menu was extremely limited, featuring only four or five items, while the online menu listed many more options. We will not be returning.

I made a reservation for November 6th to meet friends who were in town for a special occasion, and I expected a better experience. I had informed the staff when making our reservation that this was a significant event for us. I wasn't expecting any royal treatment—just a basic level of service. When my friends and I arrived, our reservation seemed to be ignored. It was disheartening to see a group of similarly sized patrons—who happened to be white men without masks—being served while we, who were wearing masks and represented a mix of sexual orientations and ethnicities, were overlooked by the staff after making polite attempts to order. We found it confusing and insulting to be sidelined for an hour with no service, even after I asked my sister to bring it to their attention. Strangely, we weren’t even offered a seat despite many available options where we could have been served safely during the time we were largely ignored. There was no explanation given for this discrepancy. If other nearby bars had been open during the COVID-19 curfew, we would have left and taken our business elsewhere. The general manager eventually came over and offered us some champagne as an apology, but it felt too little, too late. Overall, I left feeling frustrated and disappointed.

The atmosphere was delightful, and I appreciated the effective social distancing measures in place. We tried the Crab Dip, and it was incredible! I also really enjoyed the signature Old Fashioned cocktail!

The atmosphere was beautiful, and the ambiance was perfect for socializing! We only tried the crab dip, but it was incredible! I also really enjoyed the signature old fashioned cocktail!

The cocktails were excellent, and the service was outstanding.