Kfc - Lethbridge

Very poor customer service at the Lethbridge Mayor Magrath location. We were shorted several chicken after waiting a long time when told it would be a 14 minute wait. They tried to pass off 4 hot wing sized chicken as regular sized I called and the manager offered to replace them the next day since we don 't live in Lethbridge. When I went back the next day to pick up the missing chicken, I was barely listened to, then blatantly ignored. I contacted the head office and got a call a few days later. I was promised that the manager would contact me, still haven 't heard back.

Today, on August 6th around 5:30pm, my experience at the restaurant was disappointing. The drive-through was very slow, and even after placing our order, we had to wait for a long time before receiving our food. Despite being told that it would only take 6 more minutes for our chicken strips, we ended up waiting for a total of over 30 minutes. The service inside the restaurant was also slow, and there was a lack of acknowledgment or apology for the long wait. It would have been appreciated if someone had recognized the situation and made an effort to improve it. Overall, a thumbs down for the experience.

The food at this restaurant was very greasy and appeared to have been cooked multiple times. It was inedible and the staff refused to exchange it. This will be my last visit there. I wish A&W still sold chubby.

We ordered 4pc chicken but what we got is 4 piece chicks. I guess they don’t care about customer satisfaction anymore. This is the nth time that we were serve with these. You won’t get your money’s worth in this store anymore.

We sat in the kfc for over a hour being told our chicken would be ready in 5 minutes every 15 minutes we asked. 5 different people got their food before we did and we were here before them. we ended up having to leave and eat in our car because we were told it would take 20 minutes and we could eat in here but it was closed by the time we got our food.