El Pollo Loco - Lake Forest

I eat at el pollo loco regularly for years in fact. This location is the worse one by far,. I usually come to this location on Saturdays. The ladies here have a really bad attitude and no manners. No hello, no thank you, nothing. It’s as if they’re upset that you’re there. The chicken is always dry and old. Hardly any customers here and I totally understand. I’m coming to this location anymore

The chicken was a real joke I ordered the family meal but the chicken pieces are extra small. I would have been better off ordering an order of wings, maybe I would have had better luck and I would get more meat. ?I don't recommend this place anymore.

The restaurant was very clean, when I ordered, Mary was very friendly with a very good attitude, while I was waiting for my order I went to the bathroom and I was surprised by how clean it was. It's very rare to see such clean bathrooms in fast food restaurants... which I really appreciate.Excellent place to eat quietly

I want to love El Pollo Loco and sometimes I really do, but this last visit capped off a run of poor service. I went through the drive through and order one of their limited edition chopped chicken salads only to receive a shrimp salad. The food was servicable but it wasn 't what was advertised. Their chopped salad was just their normal salad with slightly different ingredients. It was not chopped, just normal greens. Disappointing.

Terrible! The employees got our order completely wrong as they can't speak English!