Tim Hortons - Kitchener

Insanely busy during weekday mornings. Drive-Thru lineup blocks off the road. However other times of day, it’s just your standard Tim Horton’s.

I don't understand why it is so hard to listen to the customer and fulfill orders correctly. I had to return twice because the staff kept forgetting parts of my order. There are 15 people behind the counter and always such a waste of time...it is not that hard to take note, repeat the order to make sure it is correct...too many hands in the pot, no wonder it constantly gets messed up. My order is still screwed up they can't even cut the bagels, but I no longer have the energy to deal with incompetent people. DO BETTER, FIGURE IT OUT!!!

My first time ever reviewing on a google map's place, I came here with my family for breakfast and it was HORRIBLE.First of all, the person who took my order seemed to completely not know what she was doing, I ordered a classic bacon bagel BELT, told her that and she kept asking me if I wanted a sausage, if I wanted honey bacon or regular bacon. If I wanted honey bacon I could have ordered the honey bacon BELT not classic. I didn't think much of it but then she continued repeating herself to me even though I answered her multiple times, and in the end I had to point out to her my specific order on the menu for her to finally understand. It was extremely frustrating.Secondly, I asked for a regular bagel bun BELT all for takeout. When the bagel came and we took it home, the bun was not regular but everything bagel bun when we specifically asked for regularThe most outrageous part of this all was, that I ordered two SAUSAGE bacon wraps, there was no sausage at all. I'd understand forgetting it in one wrap, but from both wraps I ordered neither had sausage in them. And I can't even think that the lady at the front misheard my order because besides the sausage bacon wrap there were only farmers wraps which had hash browns, so it was obvious this place totally skipped over my sausages. Both wraps also recieved no whole pieces of bacon, but tiny little bits that seemed more like crumbs at the bottom of the bacon container, both of those wraps recieved NO slices of bacon, only crumbs and small pieces. It was literally just an egg and wrap, I did not pay 8 dollars per wrap for them to skip out on the sausage and not even include a whole piece of bacon.Finally the area that held the desserts like donuts and Tim bits was INFESTED with flies, I was going to order a donut but saw multiple flies crawling on the desserts. I don't have a picture but seeing other reviews it seems like this was a common issue. Disgusting and unsanitary.

I used to rate this location a 3 but it has improved in the past year.Probably a mixture of the renovation and Improved service, plus they don't seem to be as understaffed as they used to be.Edit: Changed the rating from 5 to 4 for the sole reason that I found out they discontinued Honey Mustard

There french vanilla is very plain like no taste and more like water. Previously I tell them about that but now like 5 or 6 time I have it and same bland french vanilla.