Zizzi Kingston - Kingston upon Thames

Grabbed a spot of lunch but let down bu the service. Short staffed it seemed to had to wait a bit. Only two of us so only two meals but one came first before the drinks. Then had to ask for the second maybe 15 minutes later. Generally a disappointing experience.

DO NOT GO HERE! Service was ultra slow and staff do not appear care about their customers. Had a table booked but we were still made to wait with alongside those who had no bookings. After being seated, took ages for order to be taken done by memory rather than written so got one of the drinks wrong. Starters arrived after 40 minutes and were tepid rather than hot after another 45 min wait no mains so we questioned our waitress who instead of reporting back to us as to where our order was, proceeded to chat to fellow members of staff. After asking a second time, we were told that they did not know how long the wait would be. It appeared that the staff were prioritising take away orders. As we had no idea how long it would be until we would get our mains, we decamped to the opposition and vowed never to return to this restaurant again. PS The next restaurant seated us immediately, took our order promptly and served it within a very acceptable timeframe. Looking forward to Zizzi Kingston's response to this appalling customer service

Visited here at the weekend. Amazing pizza. Best in Kingston. Great atmosphere and great service. It’s the place for pizza in Kingston!

Over the past few years, we've had disappointing experiences at this restaurant and decided not to come back. However, we're pleased we decided to give it another chance last week. It appears they have addressed the issues and come up with solutions. The food was delicious and served hot, the service had improved, and we enjoyed a satisfying lunch.

Popped in with my son Aleks for pizza on Thursday early evening. Had garlic bread followed by a pepperoni pizza and a meat feast. Amazing quality and a lovely glass of red wine. Staff and management amazing