Vitality Bowls- Las Colinas - Irving

I’m a big fan of açaí bowls, so whenever I discover one nearby, I have to try it. I ordered a bowl that had a lovely pink color and was flavored with dragon fruit; I think it’s called the dragon bowl. I really enjoyed the toppings and the taste. The portion size was also great for the price.

There was a small problem with my order, but the manager handled it promptly. I really appreciate his excellent customer service.

The bowls were just average, but the service was the biggest issue. The woman who took our order seemed completely disinterested and was quite impatient with me. Bringing multiple guests for a business meal and experiencing disrespect is not a good way to build a successful establishment. I won’t be coming back here again.

Drove here to get lunch. Ordered a Dragon Bowl and asked to add bananas on top. Was charged fee for bananas. Unfortunately I didn't open the bowls until I was all the way back to my job and noticed that there were no bananas on top ..... I called the store to ask why I was charged for bananas but not given any. They argued with me and said that they were sure they put bananas on top and I said I will literally send you a photo. The girl gave me her phone number and I sent her the picture of the bowl with no bananas on top. She told me to drive back to the store so they could correct their mistake. At this point, my lunch break was over and I can't drive back there. I let her know that and she didn't offer to refund me for the extra fruit I paid for. As a matter of fact she didn't even respond lol. Great customer service. Also, both the bowls I ordered were extremely runny liquid consistency. And cost $30!!!! For two small bowls. Will NOT be returning and don't recommend this place.

Their breakfast bowls are really good, and I had Coconut flakes added on it. I also ordered a shake for myself. Great service.