Firehouse Subs Pillars At Hbu - Houston

Lucero was very rude and would not allow me to get my birthday sub when I had my ID, the barcode from the app and she kept yelling saying the franchise owners changed the rules but no where on their website says they don’t accept birthday vouchers anymore!Food: 1/5

I've asked for another sauce bag but they told me no. I'm a big fan of firehouse subs so I got a whole bottle. The staff could be improved on costumer services. 1 exta sauce bag won't change her inventory.Food: 3/5

The staff here are all very nice and welcoming. I order the exact same food every week via the mobile app (because my particular vegetarian sub options differ greatly from the default one on the menu, so I don’t want to overload the cashier) and the staff always have it ready by the time I arrive. The cherry limeade is definitely a highlight of my visit and the staff is happy to bring out fresh limes any time I ask. The mobile app could have more options for drinks/sides that are available dine-in, but for dine-in the experience and food is great every time.

Was having a rough day and had a lot to carry, but the staff were very nice and attentive. Elizabeth was the one who stood out the most and was there to help out with everything I needed. Just wanted to write a review on how appreciative I am.

Went through the drive through and ordered a brownie. The lady forgot to put it in the bag. No big deal I still had my receipt so I went back in. They literally told me I way lying and they gave all of their brownies out. Why would I lie over $1.99? I couldn't believe it smh.