Buffalo Wild Wings - Hoover

Food was excellent, as always. Service not so much. Seems to us, if you want attention or refills, you have to order alcohol. We enjoy the food, but the service is always this way.

Always good service and and it doesn't take long for your food to come out wait time is very short and love all the big screen tvs and the garlic parmesan wings are my favorite.

This place has gone down hill since the pandemic. They need a manager to come in and hold people accountable. We were waiting in lone to be seated with another couple behind us and the manager came up behind us and bumped into us and walked on withoutsaying a word. I love their food and watching football but they have got to step up a little.

My best friend and I just had the absolute best waitress!! Bri was very attentive and made sure not only my table but all of her tables were taken care of!! She has the best friendly personality and amazing service! The food was amazing as always! I highlyrecommend!

Food good. Waiter good. Managers are definitely NOT customer service oriented. Tonight we were unable to pay when we finished dinner because their computer went down. 30 minutes later we were still waiting to pay and leave. Overheard one manager tellwaiter ? Just give them drinks and let them wait.? Another 10 minutes we waited and I asked the manager didn?t they have aback-up system and he said no. He said it would be another 20 minutes. Finally the waiter brought out a manual paper copyscanner for credit cards. Suddenly their computer system started working. The manager apologized by explaining they didn?t wantto do the paper process because they had to put everything in later and it was a lot of trouble. I asked what about the customerwho had to wait 45 minutes. He merely shrugged. Bottom line?he just didn?t care about customer inconvenience. Bad for business.There are other places to go for wings where the business cares about their customer. I won?t be going back there.