Wingstop - Hoffman Estates

We ordered a online order and they took forever to get it. We waited a hour to get our food and by the time we got it it was cold.

I ordered from this place and they took my money but I never received my food. Completely unprofessional. Also tried calling the place and nobody answered. Don’t waste your time or money here completely disappointed with this place and no resolution on getting a refund.

Jonathan, the person who took my order, said it 'd be about 20min for 6pcs classic combo. I was there for nearly 40min and placed my order before 5 people, FIVE PEOPLE who got their food before me. I asked how much longer and he said okay while walking and not acknowledging I 've been there longer than any other customer STILL there. I tried calling the store to make this process faster but they don 't answer the phones. They 're on DND so they don 't even ring. Customer service need a lot of work.

Wings are way too overcooked, did not enjoy them, by the way this is my 2nd visit, same thing happened 1st time. Will not be going back.

Consistently the best wingstop I've ever been to. 100% of the time my food has been hot and fresh. It could be lunch time, dinner time, or late night and it will always be great. Big up on also being clean.