Surcheros Fresh Mex - Hinesville

This place gets 3 stars because the food was delicious. I ordered nachos and they were amazing. Because I was eating nachos, I went to the bathroom to wash my hands before I started eating. There was no soap in the bathroom so I went out to tell the staff. The girl behind the counter said, Oh, yeah, the dispenser hasn 't been working for a while. Uuuhhhhhmmm, ma 'am? I then ask my husband to check the male bathroom so I could wash my hands because I still need to wash them. He tells me that one doesn 't work either. Uhm, excuse me, how is the staff washing their hands after going to the bathroom where NO ONE is washing their hands because the soap dispensers haven 't been working for a while???????? On a positive note, I did eat them nachos and I didn 't die or get dysentery. Let 's hope you will be as lucky as me ???

The food was ok and all of the staff were really friendly. Price was reasonable. Order system and everything reminds me of Chipolte.

1st time ever visiting and they took the time to explain all options available. I constructed an awesome burrito with a spinach tortilla, very favorable chicken, etc. Wife designed a bowl of custom nachos with ground beef and lots of queso. Both of our choices were room much to finish, but delish. Thanks for learning us about your restaurant...we will be back.

After picking up a couple of orders for Door Dash, we decided to give this restaurant a go. It did not disappoint! The burrito bowl, burrito, and quesadilla were fantastic! Service was top notch! Will definitely be back!

I previously left the review in quotations below and the GM called me, apologized and replaced the meals made perfectly. I am exceptionally happy with this resolution. Thank you!“I ordered 3 dishes tonight and was very disappointed. The first dish was missing tomatoes, cucumbers, cilantro, olives, peppers, sour cream, guacamole, sauce on the side and salsa. The other two were equally disappointing. We only got 1/3 of the ingredients we ordered. The chips were stale. Not sure why there was a terrible lapse in quality.”