Pollo Loco - Hawthorne

AN great place to eat awesome Mexican food around the city.

I've only been to El Pollo Loco once before, and I was not disappointed by returning, the chicken was juicy and had lots of flavor, the sides were amazing, the mac and cheese was a little salty, but the corn was good, the shrimp and avocado tacos were extremely tasty and we're juicy with lots of flavor ...

First time there. The food was good, but there was a rather large bone in my al carbon taco that could have been an issue for a small child Update: this issue was handled and rectified by the store manager. They are working with their food suppliers concerning this issue.

Very enjoyable place to eat at . Well kept location, managed by the franchise's owner Always clean and welcoming. The food cooked just right and fresh when you order. Polite and friendly crew.

I usually have a good experience with this location up until today. I received my curbside confident it would be great as always. I get home only to realize I didn?t have any utensils, dressing to my salad, or any other condiments. I call and get the assistant manager Aaron Cruz. Immediately upon telling him he told me if I wanted a refund to bring the food back! I explained if he could just issue me a refund for the salad he said to bring it in!! I was appalled that he actually had me bring food in to only tell me upon arrival that the refund would happen tomorrow when the store manager was there. I repeated what he asked of me to do I brought the salad back and i just wanted my money back he said well I?ll have to refund you cash not original payment. Bad experience.