Vivo - Hartford

In view how full the place was (about 30% of the service was extremely slow

My girlfriend and I went for Valentines Day. They had a 5-course prix fixe menu with wine pairings. The food was excellent the service could not have been worse. Of the 5 courses only once was the wine brought at the right time. Food would come out, 15-minutes later the wine would come. At one point we waited 10-minutes after the course came just to get silverware. The food was fantastic but the awful service left a damper on the evening

Service was poor and very slow, for a Friday evening of a convention at 6-7:30pm. The restaurant, in my opinion, was severely understaffed. Soup order was wrong when delivered soup was cold. Had to ask waiter 3 times for rolls, which weren't delivered to our table until well after meals were served. (I saw our waiter placing frozen breads in oven. I ordered beet salad with salmon. The salmon was undercooked/partially raw inside (perhaps also frozen? . The staff was aware of poor quality waiter apologized. Without asking, we were not charged for our alcoholic drinks and a discount was applied to our bill. This overall experience was unexpected and disappointing for a high-end restaurant in such a reputable hotel like The Marriott.

A wonderful place with very attentive staff. They knew who we were before we even sat down, and made the celebration of a birthday very special. I highly recommend the food too! Can't go wrong with the scallops.

Arrived only to find host telling us he’d be right with us and then tending bar for 20 minutes. Finally walked out and went to another restaurant.