KFC - Guildford

As always eating is great, but they need to check the original picking order. 4 times in succession they have made my order wrong.

Spur of the moment decision. No queue know why ! For nearly 8 of your English pounds 3 not easily identifiable pieces of chicken poor quality pieces broken bones etc a manky portion of chips and a fizzy drink . The coating on the chicken is not what I remember. The very small portion of poor quality chips off cuts and rejects were over coated in some spicy flavour . The drinks ‘bar’ had two taps for Pepsi max . They offered NO sugared option like Coke or Pepsi . No pepper sachet ! Overpriced rubbish never again

The service was terrible, staff ignoring you at the till and leave you standing there waiting. Then have a conversation about which one was going to serve you and the other walking off thinking you can’t hear them, finally when they felt like they had to serve you. They went and did something else for a deliveroo order after asking. They wasn’t listening to your order when speaking them, Couldn’t help when asking the differences as they didn’t know what was in it and looked at you blankly. Another customer, when waiting for my order asked for a cup of water and the disapproval look for asking was rude. If you don’t want to work in a customer facing business, don’t it’s simple. But sort yourself out KFC. Worst experience I’ve ever had in your branches.

Always very poor service from this KFC that has become even worse. Waited ten minutes as the only customer at the till waiting for my order to be taken and received zero service or acknowledgement. The single server was packing online orders for delivery drivers with no attempt to communicate with me or to take my order. I left without placing my order. There's no excuse for bad and disrespectful service and no excuse for poor management of the service area. The lack of basic good manners means I won't be going back.

Hot wings！always！ lots of table ，big room，very comfortable in this kfc. It is close to the railway station, very convenient.