Mad Chicken - Greendale

I'm not sure if this is the same girl everyone is talking about on here but she was pretty nice. Some people just naturally look mean lol that don't mean they are. Overall I give it a good rating. Good customer service. Good food therefore go see for you yourself then make a

Food is great! Counter lady was polite and efficient. These chicken strips and waffle fries are fantastic!!

The food was good.. But the workers were rude and liars. They have a product that offers sauces and they originally tried to charge me for extra sauces. After i asked they took the extra charge off. — After my order was made they kept the sauces. I told them that they were mine and they insisted that they did not belong to me… By the time the whole sauce ordeal was over with my food was cold. After i ate it I went back up there and asked for the general manager and the same lady came out … named ‘alaina’ and said that she is the manager, general manager, and regional manager (which i did not believe). And basically explained that it was busy (which there was only 3 orders)… And continued to try to brush me off. Otherwise the food was descent and it was a pretty generous amount.

The lady at the counter was extremely rude. My daughter fell in love with place but I don’t know if we’ll be back because it seems like a pattern, in the reviews, of how rude they are and nothing is done about it.

We were at 1/2 price books and although we haven’t been to the mall in quite a while, I thought the food court would have been fun for dinner. Big Mistake! As we looked around it appeared the restaurants were beginning to break down for the night. 2 of the three of us decided on Mad Chicken which we wanted to try.Approached the counter and a woman peered out of the pass through window. Then a very young man came out. He was all of 12 years old . We ordered the 8 piece tenders and made it a combo with large fries and drink. We asked how big the friend were because we were sharing. He said “regular” and made some hand gesture. So we ordered a additional large fries so there would be enough for us all. We took the drink and sat down. The food didn’t take long at all. The tenders looked nice but we’re not the hottest. I feel they were made and re-heated. The fries were over cooked for waffle fries and the large was a huge take out container and then there was the combo portion is another big container. So ALOT of fries. Sauce? Sauce? We asked for blue cheese. We got 2 small plastic containers filled 1/3 of the way with yellow goo, certainly not enough for 8 tenders. I opened and smelled one and it was rancid. No way that was fresh or edible. It smelled like vinegar and we surely would have gotten food poisoning from that sauce.I took the sauce up to the woman and she argued with me that they only give 2 sauces and there is nothing wrong with this blue cheese sauce. She said it’s a new brand at their location and that’s just how it is. Seriously? The amount wasn’t enough for 1 tender let alone 8 and it was inedible. She finally gave us 2 cups of pre packaged and sealed , chilled Hidden Valley Ranch. Perfect! The other person in our party asked for Honey Mustard in which we had to pay .79 and again… the small cup they fill on site and it was somewhere between fluorescent green and yellow. So we paid for something we didn’t use.I feel if you are selling Chicken you need to have fresh, adequate sauce options. Ensure your guest has enough sauce!You also need to have a personality and appear that you appreciate someone patronizing your restaurant. You also need to offer ketchup for the fries!You can’t treat the customer as a inconvenience and act like that sauce is coming out of your paycheck.To top it off we begin to eat and a security guard walks by and says “malls closed” plenty of people were still eating and the website said 9:00pm yet it was 7:45 PM and we are told the mall is closed.We took the rest of the food home. I asked prior to ordering if they were open because when that woman popped her head out that small pass through window she appeared she was sleeping back there!Truly disappointing. I can see why Southridge is closing. This is so very sad compared to what a glorious place it once was. Now filled with these “off brand” businesses and rude salespeople and guards.