Taco Bell - Goodlettsville

Unreliable hours due to staffing, though the staff on site tends to be friendly and accuracy rate is high on ordering.

If the drive-up window gets any slower, then everyone will need to bring their sleeping bags and overnight bags.

Poor build on all items. Cheesy gordita crunch felt like barely warm leftovers that were stingy on filling the tortilla. She asked if I wanted any sauce. I said yes a bunch of fire sauce please. She gave me no sauce.

Line was long and the burrito supreme was small for the price. Employee that gave us the food was friendly.

I ordered through the mobile app for pick up at the drive through. I arrived and they displayed my order on the screen and asked if it was correct. I said yes. I arrived at the window and sat for a few minutes and they opened the window and asked for $12.69. I explained I ordered via the mobile app and already paid (my order only totaled $6.53). They shut the window and came back a minute later and asked what did I order I told them. Three employees gathered around to discuss shutting the window. They opened it and asked again what did I order. I told them again. A few minutes later they handed out my drink and a bag with food. Upon opening the bag I saw it was wrong and stopped before driving off. I looked back at the window and told them this wasn't what I ordered. And with real attitude he said Well what did you order I said I would drive around and come in there were several cars behind me. I walked in a little upset and set the bag of food on the counter the employee came and I asked to speak to the manager and he representative himself as the general manager and that he wasn't going to allow me to yell at him. I could just leave. He claimed they were short handed and he was at this point not going to make the order right. And they couldn't process a refund since it was a mobile order I would need to call Taco Bell and if I made a complaint that the call would more than likely be routed to him so I wouldn't get anywhere making a complaint. At that point I was more than frustrated and picked up the bag to toss it back to him and he said through that and I'm calling the police. I will admit I should have held my temper better but if that is the customer service they want to provide I won't be back and will encourage everyone I know to not be back. FYI the dining room was empty and they had 5 or 6 employees working so they couldn't have been that busy.