Churn - GIBSONIA

We visited there yesterday. We like to try different places and when we saw that this place was near, we made the mistake of trying it. For the price we paid the waffle cone was a bit small. The biggest disappointment was the ice cream itself. It was lackluster and not very flavorful. We were disappointed to say the least and won't be returning.

Truly terrible ice cream. I have had Churn once before (interestingly my previous 1-star review is missing. Had I known my sister brought Churn ice cream, I never would have taken a bite. She put two pints in the freezer. I took a couple of bites and disgusted asked where did you get this? Answer: Churn. I immediately threw it away. I don 't know what they do to ice cream to make it so awful. Pretty hard to screw up mint chocolate chip but Churn can. It 's really bad. I mean it 's really, really bad. I don 't know why people like this place. It 's akin the The Emperor 's New Clothes of ice cream stores.

Delicious spot for a coffee or a sweet treat! I haven't had a bad drink yet! The staff is so friendly makes you feel super welcome!

Really disappointed in Churn! Sign on the door said they close at 5:00 pm and came in at 4:33 pm and the girl told us that they close at 4:30 pm today and would not serve us.

I love churn. I hate that I have to reduce the stars on my review. My husband and I frequent the Richland Mall location. We love the variety of ice cream flavors and drinks. We will always choose to support locally owned businesses before large chain places. The experience I had yesterday was really disappointing. My husband and I went in the afternoon. My husband ordered an ice cream cone, I ordered a black iced tea, and an egg and cheese bagel. His cone was quickly scooped up, served, and I was snagging bites before we could even grab a table. A family of 5 with the same idea came in and were drooling over all the ice cream flavors. The girl that took our order was then scooping for them. No problem. We were happy to wait, as there is plenty of seating at this location and I love checking out all the different Torani syrups. Three other people came in and ordered some coffees. By the end of the cone, I was starting to feel a little forgotten about. Or almost as if the girl was frustrated that I had ordered some food along with my drink and was purposefully trying to avoid me. I went to the front where I saw my drink sitting and three employees standing there, and asked Excuse me, is this my drink? . They all kind of looked at each other with confusion, and the girl that took our order says oh.... Ya. I am completely fine with waiting, but I wish that they would have communicated that it would take awhile for my items while others are served. I took the tea back to our table. It tasted excellent! I hadn 't tried the iced tea yet up until this point, but I really liked the flavor. My husband got a work call, so he had to step outside. It had been around 10 15 minutes since ordering. At that point, the staff members working had made me feel very unwelcome and I just wanted to leave. I asked if they could just refund the bagel to my husband 's card. They just stared at me, and the other employee asked, even if it 's done you don 't want it? . She boxed it up and set it on the counter without even looking at me. No apology for the wait. Wasn 't even going to look at me. I was really taken aback. I had never experienced service like this at churn, and was starting to regret that I urged my husband to tip on the card before all was said and done. I would have been perfectly fine with waiting longer if the employee would have just said hey it 's going to be a few minutes on the drink and bagel . It 's the fact that I felt she was frustrated that I wanted something to eat, and continued to shrug my order off and serve other customers without saying anything to me. We left feeling really really bummed out, and questioning if we feel comfortable returning. My first time trying their food the egg and cheese bagel, was incredibly bland and boring, unfortunately. The tea was excellent.