Starbucks - Germantown

Super friendly staff and positive moods. excellent customer service

EXCEPTIONAL customer service, ALL THE TIME!My husband and I visit this location often. The staff have ways been super friendly and welcoming. This recent trip stuck-out to me.We visited late yesterday evening and was helped by Angelina. She was super friendly and welcoming, and delivered exceptional service! As much as well love the drinks, we return to this location because of their amazing staff.

Great customer service from Angelina. We had one of our drinks made incorrectly in the morning and she was very receptive, understanding and radiated cheerfulness when we came in the evening.She made us the correct drink and should be commended for her conflict resolution, customer service and cheerful personality.

Tis the season for Starbucks holiday drinks but when you order a latte it shouldn’t taste just like milk and the sugary stuff they add to give a Caramel Brûlée Latte it’s flavor. I’ve ordered this latte for years and this is one of the worst I’ve had. The gentleman Byron who took my order was very nice and friendly. Unfortunately the barista who made it may need to spruce their latte making skills.

My husband had gone in earlier in the day and excitedly came home saying he had a surprise for me. He had ordered me the ice sugar cookie almond latte (by the way, it is my new holiday fav was excited to come home with it. Unfortunately, what he brought home said Iced Chc Alm Esp It like tasted chocolate. My husband called the staff member who answered was apologetic. She said to come by for the correct drink, at our earliest convenience, and they would give us the correct order.We went in toward their closing time. We were greeted by Angelina and she was super helpful. When we explained what happened earlier in the morning, she was understanding, apologized, and took responsibility of the issue (even though it probably wasn't her mistake). She was super cheerful, hospitable, responsible, and delivered phenomenal customer service!My husband and I go this location regularly (because our dog likes to take us here way too often, for her puppuccinos), and the staff at this location has always been super friendly. Angelina still stood-out with her willingness to make sure I got my drink corrected and just showing a lot of holiday cheer.